Thursday, December 5, 2013

You asked... We're answering.

Over at THE ETSY SHOP I get a lot of people convoeing me with some very good questions. I thought I would share a few of them for other future customers to help you with the ordering process.

1. How does ordering work?

Once you have added the item to your cart and paid through paypal and completed your order through Etsy, I will start your order by adding info and photos and send you a proof. Once the proof is finalized by you, I will email the file (usually in jpg form) to the address attached to your Etsy account.

2. How long does an order take to complete?

Once it is paid, I usually try to get the order finished in around 3 days depending on how many changes, you as the client, request. To get your order completed faster, please include all info I need in notes to buyer on Etsy including if you need special specifications.

3. Do I get a proof first?

Yes. I usually send out a proof first unless it is a simple order such as a tag with only requires a name being added.

4. Can I use my own wording?

Yes! If you have something special you want your card to say, by all means let us know. We will do our best to fit it on.

5. I have a few photos I am having trouble deciding which one to use. Can I see the card with a few photo choices?

Yes. Please send me a few photos if you can't decide. Sometimes the layout of the card helps to determine which photo looks best.

6. Do you do printing?

Unfortunately not at this time. We are currently a "you-print" company. This way your costs stay lower and there are no shipping fees and worries as to whether your invites will show up in time to mail out for your party.

7. Do you do rush orders?

We can depending on how backed up we are. Please send me a convo and let us know your situation and we can see if we can get you your order asap. We do have to charge an extra $10 fee for express orders.

8. How do I print these?

I recommend using a professional photofinisher for printing as the design details pop more but you can easily print these cards at home on your printer on heavy cardstock.

9. How do you recommend cutting and assembling the cupcake toppers / tags?

Our tags are designed as 2" round toppers. I prefer to use a 2 1/2" or 3" hole punch to make it quicker but our toppers are designed with a sqare background for those party planners who are strapped for time and need a quick and easy cut design. Once cut, attach to a lollipop stick with tape or white circle labels (easily found at your local office supply store).

10. Do you have specific hours?

Being a busy full-time working mom, I dedicate time to my shop in the evenings (usually after my children have gone to bed). I do however try to take Weekends off for family time.

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